Privacy Policy

This policy explains how we process personal data when you use the Sentitrace website, contact forms, and our SaaS products.

Controller

Sentitrace, Sarego 7/1, 30-250 Kraków, Polska. Contact: privacy@sentitrace.com.

Scope & data categories

• Identification data from forms (e.g., first and last name).
• Contact data (email, phone).
• Business data (company, position).
• Technical data (logs, IP address, device identifiers).
• Only strictly necessary cookies; no analytics/marketing cookies are used.

Purposes & legal bases

• Handling inquiries and communications (Art. 6(1)(b)/(f) GDPR).
• Providing and maintaining SaaS services (Art. 6(1)(b) GDPR).
• Security and fraud prevention (Art. 6(1)(f) GDPR).
• Compliance with legal obligations (Art. 6(1)(c) GDPR).
• Service operations based on essential cookies only (no consent required).

Data recipients

We may share data with hosting providers and support tools acting as processors under data processing agreements.

International transfers

Where transfers outside the EEA occur, we apply appropriate safeguards (e.g., Standard Contractual Clauses). You may request a copy.

Retention

• Contact form inquiries: up to 24 months.
• Account/service data: for the contract term and settlements.
• Security logs: up to 12 months (unless law requires longer).
• Essential cookies: per session or short TTL.

Your rights

You have the rights to access, rectify, erase, restrict, portability, and object, and to lodge a complaint with your supervisory authority.

Cookies

We only use strictly necessary cookies to operate the service. See the Cookie Policy for details.

Contact

For privacy matters email privacy@sentitrace.com

Note: this document is informational and should be reviewed by legal counsel for your jurisdictions.